![]() Please refer to the options above to pay your bill. Please note, Drop Box payments are credited to the account the next business day. Morro Bay Water customers can also use the 24-hour Drop Box located in front of Morro Bay City Hall at 595 Harbor Street, Morro Bay, CA 93442. We're available to answer your questions by phone from 8am - 5pm, Monday-Friday. You can come in and see us from 8:00 am - 4:00 pm, Monday-Thursday. Please mail to:ĭue to decreased staff after the COVID-19 pandemic, City Hall is operating on a limited schedule. In the mailing envelope provided with your bill, please provide a check or money order made payable to City of Morro Bay for the amount due. A 3% convenience fee will be charged for each transaction.By filling out the form available at the link below, you will be authorizing the City of Morro Bay to withdraw on the 21 st calendar day of each month, the balance of the designated Water/Sewer account.Ĭlick here to enroll in Auto Pay and/or Paperless Billing Pay OnlineĬustomers can make a one-time payment using their credit/debit card by accessing the Morro Bay Payment Portal. Sign up to save paper and stamps and pay your utility bill automatically. In order to sign up, you will need your account number and the last name or business name as it appears on the bill. Combine this with autopay (see below) and simplify your life, save money, conserve resources, avoid late payments and other associated fees. Sign up to save paper and receive your bill electronically. If you have any questions, please don't hesitate to call. Please be sure to update your automatic bill pays with the new address to ease the transition. We are still here to process any payments that come to City Hall. The new remit to address on your bill will be: If you do not submit those bills you will be charged based on 7,000 gallons of water usage to calculate your sewer.As you may have read in the insert with our last bill, we are now working with a bank to safely and quickly process your payments. If you have questions or concerns in regard to this. If you receive your water bill from Goforth Water Supply Company, you can submit your water bills for the months of November, December, January & February to us each year to calculate your sewer bill for the next year. We encourage members to pay using our dropbox, automated phone system or online with SmartHub. Do not hesitate to contact the utility service office if you have any questions pertaining to a bill. Every effort will be made to resolve disagreements and misunderstandings in a timely manner. If questions still exist, at least one-half of the bill needs to be paid while the dispute is being resolved. The meter will be reread and the customer notified of the results when needed. Suggestions will be given on things to check. If a customer disputes charges recorded on a bill, the utility service office should be notified of the exact nature of the dispute. Service will not be disconnected if a reasonable portion of the bill is paid and an agreement is made to pay the balance of the bill in predetermined installments. If the utility bill cannot be paid on time, please contact the utility service office. It is understood that circumstances sometimes disrupt customer's lives and cause financial distress. please visit our offices or one of our two dropbox locations. Additionally, a non-payment fee may be applied. The Utility Billing Division is responsible for assessing, billing, and collecting for. In most cases, service can be restored within 24 hours after a satisfactory payment is received. When service has been interrupted for non-payment, satisfactory payment arrangements must be made and appropriate service charges paid before restoration can be scheduled. Of course, customers will need to let the department know when these conditions exist. Consideration will be given on the basis of medical condition, age, or disability. When the discontinuance of service would be dangerous to the health of a permanent resident of the house where service delivery is being conducted, the customer service office may postpone disconnection so that payment arrangements can be made. Payments under a payment agreement are not met.Corrective action is not taken on a returned check. ![]() A bill is returned from the post office.Other reasons service can be disconnected include: While every effort is made to see that citizens have available all the water services required, service may be disconnected if no effort is made either to pay the bill in full or to establish a payment agreement. ![]()
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